Columbus, Ohio
Built for owners who can't pick up mid-job.
PliersLab builds AI phone and website chat assistants for HVAC, plumbing, electrical, and garage door businesses. Help customers get answers and book appointments while you get on with the job.
Good service starts before the visit.
PliersLab is based in Columbus, Ohio. We build practical AI tools for home-service businesses, with a simple focus: helping owners look after customers while they are busy doing the work.
A customer should be able to explain a problem and find out what happens next, even when you cannot pick up. PliersVoice and PliersChat help make that first conversation easier, by phone or on your website.
Our tools work around your business: your trade, your hours, your service area and your calendar. You stay in control of how you serve your customers.
How we earn your trust.
Be clear about the AI.
Your callers should know who is answering. The assistant introduces itself as AI. Clear expectations are part of good customer service.
Keep you in control.
Keep your existing business number. Set your hours, service area and calendar. Test the assistant before forwarding customer calls to it.
Make the next step clear.
When the assistant cannot complete a request, it should explain what happens next. Clear expectations matter as much as a helpful answer.
We answer our own phone with it.
Meet Piper, our AI assistant. The same technology, configured for PliersLab. Your assistant is set up for your business.
Ask about PliersLab. Hear the experience for yourself.
Tell us how your business works.
Tell us about your trade, your locations and what you need help with. We'll help you find the right setup for calls, website chat or both.
Ask by email
support@plierslab.comTalk with Piper
+1 (614) 714-6343