Coordinate customer inquiries across your service business or franchise network. Keep phone lines, website chat and booking availability local, with a billing structure that fits how your locations operate.
Built for U.S. home-service businesses: HVAC, plumbing, electrical, and garage door.
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One agreement and invoice. Voice minutes and web chats pooled separately.
Brand owner: location status, calls, voice usage and booked jobs.
Local managers access their assigned locations. Chat conversations and location chat usage are reviewed within each location.
Use one login to switch between the locations you can access. Each location keeps its own plan, invoice, calendar and business settings. This fits a business with several locations or independently owned franchise locations that need separate billing.
Compare location plansOn a brand account, set up with us: one agreement, one invoice, minutes and web chats pooled separately across the brand, a brand-owner dashboard for location status, calls, voice usage and booked jobs, and self-serve location additions within your agreed terms.
Plan your rollout| Per location | Notes | |
|---|---|---|
| Phone number | Its own | A dedicated number per location. Each location forwards its existing line to it. |
| Website chat | Its own | Activated per location, with its own website address, site key and local settings. |
| Calendar | Its own | Google Calendar or Outlook, connected per location. |
| Hours and after-hours rules | Its own | Set per location, in that location's time zone. |
| Service area | Its own | ZIP codes per location. Callers outside them are told so. |
| Prices quoted | Its own | Your configured service or inspection fees, per location. |
| Greeting, questions, urgency rules | Shared | One flow per trade. Every location in the trade runs the same one. |
| Recording disclosure | Shared | Required AI and recording notice; wording can be customized within that floor. |
| Owner texts | Per location, opt-in | Each location's contact opts in separately. |
| Billing | Per location, or one account for a brand | Each location has its own plan and invoice, unless it's on a brand account — then it's one invoice for the brand. |
Prepare calendar access, local business details, phone-forwarding access and a website contact for each location. We assist with initial brand setup; test and activate each location when it is ready.
Add the name, hours, ZIP codes, prices and calendar for each location.
Test each location before forwarding real calls. Review its greeting, availability and booking behavior.
Use the carrier instructions for each line. Once chat is activated, configure the website address, install the snippet and test the website experience.
A spoken recording disclosure opens every call. The AI is instructed to say it exactly, never paraphrase it, never drop it.
Texts go only to people who said yes. Replying STOP suppresses the number automatically, and every consent is logged with the exact wording shown.
Our retention targets are 90 days for call recordings and 400 days for call details and chat transcripts. Provider copies, backups, legal holds and records with separate retention requirements follow the exceptions in our privacy policy. Removing a recording link from our database does not itself delete the provider's audio.
The business owns its call and chat data. We process it on your behalf; data requests follow our privacy policy and retention obligations.
No voiceprints, speaker identification or voice-based authentication. Chat visitors verify a phone number or email before booking or managing appointments.
Read more: Security and privacy and Status.
Pricing sets out the published location plans and what a brand offer covers, including separate voice and chat pools. Brand allowances, rates, support and contract terms are agreed for your rollout.
No. An independently owned franchise location can choose its own location plan. A business with multiple locations can keep separate plans and invoices, accessed through one login. A brand or franchise network that needs central billing can discuss a brand account with us; the billing structure follows the agreement, not the franchise label.
Brand owners can review location status, calls, voice usage and booked jobs in the Brand tab. Local managers access their assigned locations. Call and chat records and each location's chat usage are available within that location; the brand-wide usage gauge currently shows voice minutes, not a chat pool gauge.
Each location connects its own Google Calendar or Microsoft Outlook Calendar. Voice and website chat use that location's connected availability. Confirm compatibility before a rollout if your booking process depends on another scheduling or dispatch system.
Prepare each location's business details, hours, service area, configured prices and calendar access. Confirm how to forward its phone line and who can add chat to its website. We assist with initial brand setup; brand owners can then add locations within the agreement. Test each location before forwarding customer calls, and activate and test its website chat separately.
We discuss the location count and expected voice and website-chat volume, then set included allowances, usage rates, support arrangements and commercial terms in the brand agreement. Published Starter, Pro and Max terms apply to those location plans; they do not automatically apply to a brand account.
Tell us about your locations and the channels you need. Our team will follow up by email to discuss fit and next steps.
We respect your privacy. No marketing emails.