Who these terms refer to
- PliersLab (also “we,” “us,” or “our”) means PliersLab LLC, the provider of PliersVoice and PliersChat, which help businesses handle phone calls, website chats, appointments, and notifications.
- Business means the home-service business using PliersLab. It may be a sole proprietorship, LLC, or corporation. The business provides the customer's service; PliersLab provides the software.
- Business owner (or “owner”) means the person who owns or is authorized to manage that business's PliersLab account.
- Customer means a person who contacts the business for services, including through a phone call or website chat. Customer appointment texts are optional and separate from the owner's account alerts.
- You means the recipient of a text message. The owner or customer section below applies to your messaging program.
SMS is optional and is not required to purchase or use a service. Reading these terms, supplying a phone number, or using the assistant does not by itself enroll you in text messages.
Optional owner text alerts
PliersLab sends owners requested verification codes, enrollment confirmation, and non-marketing alerts about bookings, urgent requests, service status, account usage, and billing. Owner enrollment does not give permission to text the business's customers.
How owners opt in
While finishing signup or in Settings > Notifications, review your receiving mobile number, check the optional, initially unchecked consent box, and select “Send verification code.” The disclosure reads:
I agree to receive automated texts from PliersLab at the number shown, including verification codes and ongoing owner alerts about bookings and urgent requests from my AI phone line and website chat, service status, and account usage or billing. Message frequency varies with service activity and account events. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS is optional and is not required to purchase or use the service. See our SMS Terms and Privacy Policy.
To complete your optional enrollment, enter the six-digit code and select “Verify & enable text alerts.” Codes expire after 10 minutes; attempts and resends are limited. Signup, onboarding, or an email confirmation alone does not enable alerts. You can skip SMS enrollment and use the dashboard and email.
We record your consent and phone verification separately. Changing the receiving number requires fresh consent and verification. To stop optional alerts for a business, select “Turn off text alerts” in Settings > Notifications. You can also reply STOP as described below.
See the owner consent examples for illustrations of this optional enrollment.
Customer appointment texts
The business you contact can send you requested verification codes, appointment confirmations, rescheduling updates, and cancellation notices. Messages identify that business and do not include marketing. Your permission applies to messages from the business named when you opt in.
Consent during a phone call
After introducing the business by name, the assistant asks:
Would you like us to send your appointment confirmation and updates by text? It’s optional. You can reply STOP anytime.
Only a clear yes gives permission. If you decline or do not clearly agree, the assistant continues without texts and confirms your appointment verbally.
Consent in website chat
After you provide your mobile number, the assistant asks:
Can [Business] text you a verification code and appointment updates? It’s optional. You can reply STOP anytime.
The chat displays this information beneath the question:
Appointment updates include confirmations, rescheduling, and cancellations. Message frequency varies with your requests. Message and data rates may apply. Reply HELP for help.
Only a clear yes gives permission to send the code and appointment updates. Enter the verification code in the chat within 10 minutes; you do not need to reply YES by SMS. If you decline or do not clearly agree, no SMS is sent. Email verification may be offered where available. A supplied number, silence, or continued conversation is not consent. We record your response, the business, the consent wording, and when and how permission was given. We do not use purchased or shared opt-in lists.
Message examples
The brackets show where the business's name and the relevant appointment details or verification code appear.
Verification code
[Business]: Your verification code is [CODE]. Enter it in your chat within 10 minutes. Reply STOP to opt out. Via PliersLab.
Booking confirmation
[Business]: Your appointment is confirmed for [day, date, time or arrival window] at [service address]. Reply STOP to opt out. Via PliersLab.
Reschedule confirmation
[Business]: Your appointment has been rescheduled to [new day, date, time or arrival window] at [service address]. Reply STOP to opt out. Via PliersLab.
Cancellation confirmation
[Business]: Your appointment for [day, date, time or arrival window] has been cancelled. Reply STOP to opt out. Via PliersLab.
Your first text
Your first message includes the following information in place of the shorter “Reply STOP to opt out. Via PliersLab.” ending shown above:
Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Via PliersLab.
Stopping and restarting texts
Reply STOP to the number that texted you. This stops further messages from that number, apart from an opt-out confirmation. If multiple businesses use the same sending number, STOP blocks messages from all of them through that number. It does not cancel your appointment.
Replying START removes the block on your number; it does not restore consent or enroll you again. Customers must give fresh permission to the business. Owners must complete consent and phone verification again in Settings.
You can also contact us at support@plierslab.com to withdraw permission or report an opt-out problem. You do not have to use only the exact word STOP to ask us to stop messages.
Help and service requests
Reply HELP for messaging assistance or email support@plierslab.com. To change an appointment or request service, contact the business directly. Ordinary text replies are not monitored for appointment changes or service requests. These messages are not an emergency service; call 911 for an emergency.
Message frequency, charges, and delivery
Customer message frequency depends on your requests: typically one verification code for a website chat and one to two messages per booking event, such as a confirmation, rescheduling update, or cancellation. Owner message frequency varies with business activity and account events.
Message and data rates may apply. Contact your wireless provider about your plan. SMS delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages. Owners should also review activity in their dashboard and email.
Privacy
Mobile numbers and SMS consent data are not sold or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.
Contact
For questions about these terms, contact PliersLab LLC at support@plierslab.com.