One assistant for calls
and website conversations.
Answer the question. Understand the job. Find a time.
Help customers take the next step using your business details and calendar availability.
Built for U.S. home-service businesses: HVAC, plumbing, electrical, and garage door.
See how a conversation becomes a booking
Example conversation, shortened. Availability, customer verification and any text consent are checked before a booking is confirmed.
From a question
to a place on your calendar.
Both channels work with your availability and the rules you set.
- Example service
- Maintenance visit
- Example time
- Tomorrow, 10:00 AM
- Calendar
- Google or Outlook
- Owner text
- When opted in
Product illustration, not a live customer conversation. No appointment is created here.
Every conversation.
A clear next step.
From the first question to the confirmed appointment, your assistant handles the details that keep work moving.
A voice on the other end
PliersVoice answers calls forwarded to your AI line around the clock, with your business name and a clear AI introduction.
The same help on your website
PliersChat helps website visitors ask questions and book into the same calendar your calls use.
Bookings, straight to your calendar
Checks live availability in Google Calendar or Outlook. Handles new appointments, rescheduling and cancellations.
Your business rules, built in
Your hours, service area and configured prices guide the conversation. Unlisted prices go back to you for confirmation.
A clear sense of urgency
Separates urgent work from routine visits using your trade's rules. Life-safety reports follow a safety flow instead of appointment booking.
The details you need next
Review calls, chats and appointments in your dashboard. Get owner text updates when you've opted in.
Notifications through owner texts require your opt-in. Customers choose whether to receive booking texts. Website visitors verify a phone number or email address before booking or managing an appointment.
Your prices. Your hours.
Your way of doing things.
Your assistant works from the information you provide, so the conversation fits the way you run your shop.
- Hours and after-hours rules
When you're open, and what counts as an emergency outside those hours.
- Service area
The ZIP codes you cover. Customers outside them are told the service area.
- Prices you quote
Your configured service or inspection fees. If you haven't set a price, it says the owner will confirm.
- Business name
- Your business
- Service area
- The ZIP codes you cover
- Trade
- Your trade-specific call flow
You configure the real settings during setup and can update them from your dashboard.
Hear it work.
Then make it yours.
Start with our Contact Us form. We'll help you choose a plan, configure your location and test your assistant before connecting customer calls or website chat. Brand rollouts begin with an agreed account setup.
- 01
Talk to us
Tell us about your location, channels and plan needs.
- 02
Configure your location
We'll help set up your hours, service area, prices and calendar.
- 03
Test and connect
Test your assistant, then forward calls and activate website chat when ready.
A second way to reach you.
The same calendar availability.
Once chat is activated for your location, configure your website address and add the snippet from Settings. Contact support if your chat site key has not been issued yet.
Visitors can ask questions, then verify their phone or email before booking. Review conversations in your dashboard. Chat usage is metered separately from voice minutes. See what counts as a billable chat.
See local settings and access for multi-location businesses, brands and franchises.
Helpful by design.
Honest by default.
You should know what your assistant will do, and where it will hand the conversation back.
The assistant is instructed to identify itself as AI. Phone calls include a recording disclosure; website chat also identifies itself as AI.
Only configured prices are available to quote. Other prices need confirmation from your team.
When it cannot answer a request or find a suitable appointment, it explains the next step and can notify your team.
For life-safety reports, the assistant is instructed to tell the caller to call 911 and leave the booking flow. These safeguards support your team; the assistant is not an emergency dispatcher.
It sends a text only to people who said yes to one.
Hear the technology on our own business line: +1 (614) 714-6343. It answers questions about PliersLab; your own assistant is configured for your shop during setup.
Give the next conversation
a helpful next step.
Starter includes 200 voice minutes with no website chat for $149 per location each month, plus applicable usage charges and taxes. Compare location plans or discuss coverage and terms for a brand or franchise account.