Questions worth asking.

Built for U.S. home-service businesses: HVAC, plumbing, electrical, and garage door. In another service industry? Contact us to discuss your needs and confirm whether PliersLab fits your business.

Yes, by design. The assistant introduces itself at the start of every call (“Hi, you’ve reached [Business]! This is the AI assistant on a recorded line.”) and answers honestly if a caller asks whether it’s a robot, an AI, or a person. It never claims to be human. AI disclosure is part of the assistant's configuration.

The assistant reads your calendar before offering a slot, then re-checks for conflicts when booking. If the slot is no longer available, it offers another. Booking texts require your opt-in. Review bookings in your dashboard, where you can cancel an appointment. Contact us if other appointment details need correcting.

Three location plans with separate voice and chat allowances: Starter $149/mo for 200 minutes (about 40 five-minute calls), Pro $249/mo for 400 minutes (about 80 five-minute calls), and Max at $399/mo with 800 minutes and 120 web chats. Extra minutes on these location plans are $0.45, and there’s a 30-day money-back on Starter, Pro and Max. Starter is voice-only. Pro includes 60 web chats and Max includes 120; additional chats on Pro and Max cost $0.75 each. Starter, Pro and Max are month-to-month with no required setup fee. Use separate plans for multiple locations, or discuss volume pricing for a brand account under its own agreement. Full details on the pricing page.

Choose which calls reach your assistant. Depending on your carrier, you can forward all calls or use busy/no-answer forwarding so you can answer first. The assistant receives only the calls your forwarding settings send to its number.

Authorized business users, including assigned brand users, can access their locations' data. Authorized PliersLab operators may access it for service and support. Our providers process data to deliver the service, and legally required disclosures may occur. We do not sell customer data. Our retention targets are 90 days for call recordings and 400 days for call details and chat transcripts. Provider copies, backups, legal holds and records with separate retention requirements follow the exceptions in our privacy policy. Removing a recording link from our database does not itself delete the provider's audio. Full details in the privacy policy and security page.

Website chat is included on Pro and Max; Starter is voice only. Once chat is activated for your location, configure your website address and add the snippet from Settings. Contact support if your site key has not been issued. Visitors can ask questions, then verify a phone number or email before booking, rescheduling or cancelling into your connected calendar. Chats appear in the dashboard and are metered separately from voice minutes; included allowances depend on your plan.

Stopping phone forwarding stops calls reaching the assistant, but does not cancel billing or disable website chat. Turn chat off in Settings if needed. Cancel Starter, Pro or Max through Manage billing in your dashboard; these plans have no contracts or termination fees. Brand accounts follow their agreement. Data requests follow our privacy policy.

Google Calendar and Microsoft Outlook Calendar handle appointment scheduling. HubSpot and Jobber connect through Zapier to create or reuse customer records after a booking. Your connected calendar remains the source of appointment availability.

Customer details from booked appointments can create or update HubSpot contacts, or create or reuse Jobber clients. Existing Jobber client details stay unchanged. These connections do not create HubSpot deals or sync Jobber jobs, schedules or invoices.

You need your own HubSpot or Jobber account, a compatible Zapier plan and a customer email. Separate provider fees may apply. Any Jobber plan can connect, but available API features depend on that plan. Jobber setup uses Webhooks and API by Zapier.

Contact our team for setup. Dashboard Settings includes connection guidance. We can help you get connected and test the connection before using it with customer bookings.

Yes. Each location gets its own line, calendar, hours, service area, and prices, with voice and optional website chat configured for that location. One login can access several locations. Each location has its own plan and invoice unless you choose a brand account, which we set up with you: one agreement, one invoice, minutes and web chats pooled separately across the brand, a brand-owner dashboard for location status, calls, voice usage and booked jobs, and self-serve location additions within your agreed terms.

No. An independently owned franchise location can choose its own location plan. A business with multiple locations can keep separate plans and invoices, accessed through one login. A brand or franchise network that needs central billing can discuss a brand account with us; the billing structure follows the agreement, not the franchise label.

Brand owners can review location status, calls, voice usage and booked jobs in the Brand tab. Local managers access their assigned locations. Call and chat records and each location's chat usage are available within that location; the brand-wide usage gauge currently shows voice minutes, not a chat pool gauge.

Each location connects its own Google Calendar or Microsoft Outlook Calendar. Voice and website chat use that location's connected availability. Confirm compatibility before a rollout if your booking process depends on another scheduling or dispatch system.

Prepare each location's business details, hours, service area, configured prices and calendar access. Confirm how to forward its phone line and who can add chat to its website. We assist with initial brand setup; brand owners can then add locations within the agreement. Test each location before forwarding customer calls, and activate and test its website chat separately.

We discuss the location count and expected voice and website-chat volume, then set included allowances, usage rates, support arrangements and commercial terms in the brand agreement. Published Starter, Pro and Max terms apply to those location plans; they do not automatically apply to a brand account.

Locations share trade-specific intake and urgency standards. Business names, hours, prices, service areas and calendars come from local settings. Recording disclosures can be customized while retaining the required AI and recording notice.

The business does. We process it on your behalf. Our retention targets are 90 days for call recordings and 400 days for call details and chat transcripts. Provider copies, backups, legal holds and records with separate retention requirements follow the exceptions in our privacy policy. Removing a recording link from our database does not itself delete the provider's audio. Our privacy policy lists the processors we use and explains data requests; our security page describes access controls.

Turn off forwarding and website chat at that location, and cancel its subscription in billing settings. On a brand account, the brand's owner removes the location from the Brand tab; anyone else asks the brand's operator. Its call records follow the same retention schedule as everything else, and data requests follow our privacy policy.